Cancellation Policy
Customers may request to cancel an order within 12 hours of purchase, and we will gladly process a full refund.
After the 12-hour window has passed, your order will likely have entered the fulfillment or shipping process and can no longer be canceled or modified — except for the shipping address.
We can still update your shipping address before your order ships, so please contact us as soon as possible if an address change is needed.
📬 Contact Us
We’re here to help:
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Support Hours: Monday–Saturday, 9:00 AM–5:00 PM (GMT-5)
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Phone / WhatsApp: +1 (979) 739‑8632
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Email: team@primepadel.shop
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Business Address:
611 Dairy Ashford Rd #126, Houston, TX 77079, United States
If you contact us outside support hours, we’ll respond the next business day.