Cancellation Policy

Customers may request to cancel an order within 12 hours of purchase, and we will gladly process a full refund.

After the 12-hour window has passed, your order will likely have entered the fulfillment or shipping process and can no longer be canceled or modified — except for the shipping address.

We can still update your shipping address before your order ships, so please contact us as soon as possible if an address change is needed.


📬 Contact Us

We’re here to help:

  • Support Hours: Monday–Saturday, 9:00 AM–5:00 PM (GMT-5)

  • Phone / WhatsApp: +1 (979) 739‑8632

  • Email: team@primepadel.shop

  • Business Address

    611 Dairy Ashford Rd #126, Houston, TX 77079, United States

If you contact us outside support hours, we’ll respond the next business day.