Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@primepadel.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@primepadel.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@primepadel.shop.

🔄 Refund & Return Policy

Thank you for shopping with Prime Padel Shop. We’re committed to delivering high-quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, we offer a transparent refund and return policy to help make things right.

📅 30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible, items must be:

  • Unused and in original condition

  • Returned with original packaging (including manuals, tags, and accessories)

  • Accompanied by proof of purchase (e.g., order confirmation or packing slip)

🚚 How to Initiate a Return

  1. Contact Us: Email team@primepadel.shop with your order number and reason for return.

  2. Return Authorization: If eligible, we’ll send you a Return Authorization (RA) number and detailed instructions.

  3. Prepare Your Package: Repack the item securely with all original components.

  4. Label Clearly: Write the RA number on the outside of the package.

  5. Ship It Back: Use a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong product.

Return Address:
Prime Padel Shop
29510 Cherry Vine Road
Katy, TX 77494
United States

💳 Refund Process

  • We’ll inspect your return and email you with the outcome.

  • If approved, refunds are issued to the original payment method within 5–7 business days.

  • Original shipping fees are non-refundable unless the return is due to our error.

🚫 Non-Refundable Items

We cannot accept returns on:

  • Used or opened products (unless defective)

  • Personalized or custom-made items

  • Gift cards or items marked "final sale"

❗ Damaged or Defective Items

If your item arrives damaged or defective:

  • Upon Delivery: Refuse the package if damage is visible and notify us immediately.

  • After Delivery: Contact us within 24 hours at team@primepadel.shop and include:

    • Order number

    • Photos of the item and packaging

    • Brief description of the issue

We’ll provide a prepaid shipping label and either a replacement or full refund — your choice (based on availability).

🔁 Exchange Policy

We accept exchanges within 30 days of delivery, subject to the same eligibility rules as returns.

To request an exchange:

  • Email team@primepadel.shop with your order number and item details.

  • Follow the return steps above for the original product.

  • Once we receive and inspect it, we’ll ship your replacement item at no additional shipping cost.

Note: You’re responsible for return shipping unless the exchange is due to our error.

⏳ Cancellation Option

You may cancel your order within 12 hours of purchase for a full refund — as outlined in our Cancellation Policy. This is only available before the item ships.

📬 Contact Us

We’re here to help:

  • Email: team@primepadel.shop

  • Phone / WhatsApp: +1 (979) 739‑8632

  • Business Address: 

    611 Dairy Ashford Rd #126, Houston, TX 77079, United States

  • Support Hours: Monday–Sunday, 9:00 AM–5:00 PM Central Time (CST)

If you contact us outside support hours, we’ll respond the next business day.