Shipping policy

🚚 Shipping Policy

This Shipping Policy applies to all orders placed within the United States. By purchasing from Prime Padel Shop, you agree to the terms and procedures outlined below.

📦 Shipping Cost

  • Standard Shipping: $8.95 flat rate for all U.S. orders

  • Free Shipping: Orders over $100 qualify for free standard shipping (automatically applied at checkout)

  • Additional Fees: Customers are responsible for applicable taxes, duties, or customs fees (calculated at checkout)

⏱️ Order Processing & Delivery Time

  • Order Handling Time: Orders are processed within 1 business day, unless canceled within the 12-hour window (see our Cancellation Policy)

  • Order Cut-Off Time: 3:00 PM Central Time (CST)

    • Orders placed before this time are processed the same business day

    • Orders after this time are processed the next business day

Shipping Transit Times:

  • USPS Priority Mail: 2–3 business days

  • FedEx: 2–5 business days (varies by service)

  • UPS: 2–5 business days (varies by service)

Total Estimated Delivery Time: 3–6 business days (1 day processing + 2–5 days transit)

Note: Delivery times may vary due to holidays, weather, carrier delays, or other unforeseen factors. Business days exclude weekends and U.S. federal holidays.

📦 Carriers & Tracking

We partner with trusted carriers to ensure safe, timely delivery:

  • USPS Priority Mail

  • FedEx

  • UPS

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates are typically active within 24 hours.

Track your shipment:

Haven’t received your tracking info within 3 business days? Please contact us at team@primepadel.shop or call/WhatsApp +1 (979) 739‑8632.

🏠 Change of Shipping Address

  • Before Shipment: Contact us within 12 hours of placing your order to request a change. After this window, we’ll still try to help if your order hasn’t shipped yet.

  • After Shipment: We cannot change the address after the order has shipped. You may need to work with the carrier to redirect the package.

To request an address change:

📬 Contact Us

We’re here to help with any shipping-related questions:

  • Email: team@primepadel.shop

  • Phone / WhatsApp: +1 (979) 739‑8632

  • Business Address: 

    611 Dairy Ashford Rd #126, Houston, TX 77079, United States

  • Support Hours: Monday–Sunday, 9:00 AM–5:00 PM Central Time (CST)

If you contact us outside of business hours, we’ll respond the next business day.