Shipping policy

Shipping Policy

Last Updated: October 4, 2026

This Shipping Policy applies to all orders placed with Prime Padel Shop within the United States. By placing an order through our website, you acknowledge and agree to the terms set forth below.

1. Shipping Coverage

At this time, Prime Padel Shop ships orders within the United States only. We do not offer international shipping unless explicitly stated at checkout.

2. Shipping Rates and Fees

2.1 Standard Shipping

  • Shipping on U.S. orders under $199 is calculated at checkout, based on the items in your cart and your delivery address.   

2.2 Free Shipping

  • Orders with a merchandise total exceeding $199+ qualify for free standard shipping.

  • Free shipping is automatically applied at checkout when eligibility requirements are met.

2.3 Taxes and Additional Charges

  • Applicable sales taxes are calculated at checkout based on shipping destination.

  • Prime Padel Shop is not responsible for any additional fees imposed by third parties, including but not limited to taxes, carrier surcharges, or rerouting fees.

Shipping times

Orders placed by 12:00 PM CT, Monday to Friday, ship the same business day or the next. Delivery takes 2 to 3 business days in total, including processing and transit.

Orders placed after 12:00 PM CT are processed starting the next business day.

After your order ships, delivery takes:

  • 2 business days in most cases, depending on destination and carrier.
  • 3 business days where carrier transit requires an additional business day.
  • Alaska, Hawaii and Puerto Rico: delivery times vary.

Free shipping on orders of $199 or more. Returns are accepted within 30 days; see our Return Policy for details. You'll get a tracking number by email as soon as your order ships.

5. Shipping Carriers and Tracking

We ship orders using reputable third-party carriers, which may include:

  • USPS

  • FedEx

  • UPS

Once an order ships, a shipment confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking updates may take up to 24 hours to become active.

Prime Padel Shop is not responsible for carrier tracking inaccuracies or delays in tracking updates.

6. Lost, Delayed, or Stolen Packages

Once an order has been transferred to the carrier, responsibility for delivery rests with the carrier.

  • Prime Padel Shop is not liable for lost, stolen, or delayed packages once marked as delivered by the carrier.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Claims related to delivery issues may require direct coordination with the shipping carrier.

If assistance is needed, we will make reasonable efforts to support carrier claim inquiries but do not guarantee resolution outcomes.

7. Address Accuracy and Changes

7.1 Customer Responsibility

Customers are solely responsible for ensuring the accuracy of their shipping address at checkout. Orders shipped to incorrectly provided addresses may not be recoverable.

7.2 Address Changes Before Shipment

  • Address change requests must be submitted within 12 hours of placing the order.

  • Requests made after this period are not guaranteed and may not be possible if processing has begun.

7.3 Address Changes After Shipment

  • Once an order has shipped, Prime Padel Shop cannot modify the shipping address.

  • Any redirection or interception requests must be handled directly with the carrier and may incur additional fees.

Prime Padel Shop is not responsible for delays, losses, or additional costs resulting from address changes.

8. Failed Delivery and Returned Shipments

If a shipment is returned to us due to failed delivery attempts, refusal, or incorrect address:

  • The customer may be responsible for reshipping fees

  • Refunds, if issued, may exclude original shipping charges

  • Additional handling or restocking fees may apply where permitted by law

9. Contact Information

For shipping-related inquiries, please contact us using the information below:

Email: team@primepadel.shop
Phone / WhatsApp: +1 346-454-5585

Business Address:
611 Dairy Ashford Rd #126
Houston, TX 77079
United States

Support Hours:
Monday to Sunday, 9:00 AM to 5:00 PM Central Standard Time (CST)

Messages received outside of support hours will be addressed on the next business day.