Privacy policy

🔒 Privacy Policy

This Privacy Policy describes how Prime Padel Shop ("we", "our", or "the Site") collects, uses, and shares your personal information when you visit or make a purchase from primepadel.shop.

📥 Collecting Personal Information

We collect various types of personal information to operate our store effectively and provide you with the best experience.

Device Information

  • Purpose: To load the site properly and perform analytics to optimize user experience.

  • Collected via: Cookies, log files, web beacons, tags, pixels.

  • Data Includes: IP address, browser type, time zone, device info, pages viewed, search terms, and interactions.

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, and detect fraud.

  • Collected via: Checkout and account creation.

  • Data Includes: Name, billing/shipping address, payment info, email, and phone number.

Customer Support Info

  • Purpose: To respond to questions, solve issues, and provide customer service.

  • Collected via: Direct communication with our team.

  • Data Includes: Contact info, order details, and your message.

🤝 Sharing Personal Information

We share your personal info only to deliver our services effectively:

  • Shopify – for store hosting (Shopify’s Privacy Policy)

  • Payment Providers – e.g., Stripe, PayPal

  • Shipping Partners – e.g., USPS, UPS, FedEx

  • Analytics Tools – e.g., Google Analytics (opt-out)

  • Marketing Tools – for showing relevant ads (you can opt out anytime)

We may also share information when legally required or to prevent fraud.

📢 Behavioral Advertising

We use your information for targeted advertising through:

  • Google Ads and Google Analytics

  • Shopify Audiences

  • Retargeting platforms

You can opt out via:

🌐 Cookies

Cookies help us remember your preferences and improve your experience. Some cookies are essential for site function, while others support analytics or marketing.
You can manage cookies in your browser settings. Learn more at www.allaboutcookies.org.

📜 Your Rights

GDPR (EU Residents)

You can request to:

  • Access or correct your data

  • Delete your personal info

  • Withdraw consent

  • Object to processing

CCPA (California Residents)

You can:

  • Request to view or delete your data

  • Opt out of the "sale" of personal info

To exercise any rights, contact us using the information below.

⏱ Data Retention

We retain data for legal and operational purposes:

  • Order info: at least 7 years for tax/compliance

  • Support data: 2 years for service continuity

⚖️ Do Not Track

We currently do not change data collection based on "Do Not Track" browser signals.

🔁 Changes to This Policy

We may update this policy as needed. Changes will be posted here, with an updated "Last Modified" date.

📞 Contact Us

For questions or privacy-related concerns, contact us at:

  • 📧 Email: team@primepadel.shop

  • 📞 Phone / WhatsApp: +1 (979) 739‑8632

  • 📍 Address: 

    611 Dairy Ashford Rd #126, Houston, TX 77079, United States

  • 🕒 Support: Monday–Sunday, 9:00 AM–5:00 PM CST