FAQ

Frequently Asked Questions (FAQ)

How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase.

Can I change or cancel my order?
Orders are processed quickly, so we cannot guarantee changes or cancellations after confirmation. Please double-check your cart before completing checkout.

What payment methods do you accept?
We accept secure payments via Visa, MasterCard, and PayPal.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number (active within 24 hours). We ship with USPS Priority Mail (2–3 business days), FedEx (2–5 business days), and UPS (2–5 business days). You can track your shipment using USPS Tracking, FedEx Tracking, or UPS Tracking.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. For full details, please visit our Return Policy.

Do you ship internationally?
We currently ship only within the United States. See our Shipping Policy for more information.

How do I contact customer service?
You can email us at team@primepadel.shop or call/WhatsApp +1 (979) 739-8632. Our support hours are Monday–Sunday, from 9:00 AM to 5:00 PM CST.

Are your products environmentally friendly?
We are committed to sustainability by minimizing packaging waste and sourcing responsibly whenever possible.

How can I stay informed about new products and promotions?
Subscribe to our newsletter on the website to receive updates, special offers, and product news straight to your inbox.